Hello, I’m Khaila.
I’m a Socmed
Specialist.

I’m a Social Media Specialist and an English Literature Student at STBA JIA.
Balancing work and study with passion and persistence still learning every day.

Let’s Talk

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Experience So Far

Experience

All of my journey:

Since 2022, I’ve been learning the ropes of the real world. From retail floors to corporate office. Now I’m helping brand speak online. Each role taught me something new: empathy, structure, and the power of words.

Customer Service

I handled daily customer inquiries with efficiency and empathy, while ensuring smooth logistics coordination.
This experience helped me develop strong communication skills in a fast-paced environment.

2022 – 2023

Shopkeeper

I managed daily store operations and assisted customers in finding their needs while handling transactions with accuracy.
I learned the value of discipline, service, and maintaining a professional attitude on the front line.

2023 – 2024

Socmed Specialist

I create and manage digital content, respond to customer concerns, and build company’s online presence.
This role has sharpened my copywriting and visual design skills and my problem-solving abilities.

2024 – Now

Working with Purpose, Learning with Passion

Building a career while staying committed to education.

While actively working as a Social Media Specialist, I continue to pursue my degree in English Literature at STBA JIA. Managing both roles has shaped me into a disciplined, adaptable individual who values both practical experience and academic growth.

About Me

Between Creativity and Commitment.

I’m Khaila Hayu Febriana, a Social Media Specialist with a deep love for language and storytelling. I’ve spent the past few years building experience in customer service, content creation, and digital communication—while sharpening my skills in writing, visual design, and brand identity.

Alongside my professional journey, I’m currently pursuing my degree in English Literature at STBA JIA. Balancing work and study has taught me resilience, time management, and the power of purpose—because I believe growth doesn’t come from choosing one path, but from walking both with intention.

Milestone

2022 – Started as Customer Service at DHL Supply Chain

2023 – Worked at HGL as Shopkeeper & Cashier

2024 – Continued as a Customer Service at Sisir Pest

2015 – Promoted to Socmed Specialist at Sisir Pest

My Project at Sisir Pest

Created the company’s official pricelist

Updated and redesigned the company profile

Handled the company’s internal workshop event

Growth in Progress

From Admin Desk to Creative Desk

I started in customer service, where I learned to connect with people. While studying English Literature, I found a passion for visual storytelling. Now, I craft content and build brands—still learning, still growing.

Drop Me a Line or Two, I’m Open for a Collaboration!